bh33's Privacy Policy

This Privacy Policy ("Policy") sets out the terms governing the processing of personal information between the bh33 platform ("bh33", "we", "us") and its users ("you", "your"). When you visit the bh33.cam website, create an account, or use any of our services, you are considered to have accepted all the terms of this Policy.

bh33 is a trusted online gaming platform for players in Bangladesh. We believe that your privacy is a fundamental right. That is why we limit the personal information we collect and use it only for necessary purposes.

This policy covers the following: what types of information we collect, how that information is used, who it may be shared with, the measures in place to protect your information, and your legal rights. We recommend reading this policy in full and contacting our support team if you have any questions.

bh33 collects only the information necessary to provide you with services, manage your account, and meet applicable legal obligations.

2.1 Information Provided at Registration

When you create an account at bh33, we collect the following information:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — must be 21 or older)
• Preferred currency (BDT / Taka)
• Username and password

2.2 Identity Verification Information (KYC)

To ensure security and prevent fraud, we may request additional information in certain circumstances:

• National ID card (NID) or passport copy
• Bank account or mobile banking details (bKash, Nagad, Rocket, or Upay)
• Proof of address (such as a utility bill or bank statement)

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser type and language settings
• Pages visited, click data, and session duration
• Information from cookies and similar tracking technologies
• Login times and user activity logs

2.4 Financial Transaction Information

All financial information related to deposits, withdrawals, and betting is stored securely. This includes:

• Transaction amount and date
• Payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction reference number
• Account balance history

We use the information we collect for the following legitimate purposes. In each case we follow a minimum data use principle.

3.1 Service Delivery and Account Management

We use your information to create and manage your account, process payments correctly, and personalise your gaming experience. This information is also needed to verify your identity during deposits and withdrawals.

3.2 Security and Fraud Prevention

We may review your information to protect the integrity of the bh33 platform and to detect and prevent fraudulent activity. This is essential to protect the interests of all honest players.

3.3 Legal and Regulatory Obligations

We are required to retain certain information to comply with applicable laws, regulations, and directives. This includes obligations related to anti-money laundering (AML) and counter-terrorism financing (CTF).

3.4 Customer Support

When you contact us through our 24/7 live chat support or by email, we may need to view your account and transaction information in order to resolve your issue properly.

3.5 Responsible Gaming

Player safety is our priority. To ensure responsible gaming, we monitor account activity and may apply restrictions where necessary. Visit our Responsible Gaming page to learn more.

3.6 Communication and Notifications

We use your email address to send important transaction notifications, account updates, and security alerts. If you wish to stop receiving promotional communications, please contact us.

bh33 does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party providers who assist in operating our platform. These include payment processors, cybersecurity providers, and technology infrastructure suppliers. These providers receive only the information necessary to perform their work and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide information to relevant authorities pursuant to a court order, government directive, or applicable law. In such cases we will provide only the information legally required.

4.3 Business Transfers

In the event of a company restructuring, merger, or acquisition, user information may be transferred to the new entity. In such cases the new entity will be bound by the terms of this privacy policy.

4.4 International Data Transfers

Some of our service providers may be located outside Bangladesh. In such cases we ensure that appropriate safeguards are in place and that data transfers are conducted in accordance with international standards.

bh33's website uses cookies and similar tracking technologies. These are small text files stored in your browser that help improve your user experience.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They are essential for maintaining login sessions, ensuring security, and managing the payment process. These cookies cannot be disabled because the site will not function properly without them.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings) and to provide a personalised experience.

5.3 Analytical Cookies

These cookies collect information to help us understand how users interact with our platform and to improve the quality of our services. The data collected is kept anonymous.

5.4 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.

bh33 has implemented industry-standard technical and organisational measures to keep your personal information secure. Our security framework is regularly reviewed and updated.

However, no online platform can guarantee complete security. You also need to stay vigilant to keep your account secure — use a strong password and never share your login details with anyone.

bh33 does not retain your personal information for longer than necessary. The retention period depends on the type of information and applicable legal obligations.

7.1 Active Account Information

We retain all necessary information for as long as your account is active. Even after account closure, certain information may be kept for a specified period to meet legal obligations.

7.2 Financial Transaction Information

It is legally required to retain records of financial transactions for an extended period in accordance with anti-money laundering laws and financial regulations.

7.3 Data Deletion

Once there is no longer a valid reason to retain data, we securely delete or anonymise it. If you wish to delete your account, please contact our support team.

You have the following rights over your personal information. To exercise these rights, please contact our support team.

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information.

8.2 Right to Rectification

If any information in your account is inaccurate or incomplete, you have the right to request that it be corrected.

8.3 Right to Erasure

In certain circumstances you have the right to request that your personal information be deleted. However, we may be obliged to retain some information due to legal obligations.

8.4 Right to Restrict Processing

In certain cases you have the right to request that the processing of your information be restricted.

8.5 Right to Object

You have the right to object to certain ways in which your information is processed, particularly in the case of direct marketing.

8.6 Right to Data Portability

You have the right to request that information you provided on the basis of consent or a contract be given to you in a structured, machine-readable format.

bh33 is for users aged 21 and over only. We do not collect or process the personal information of minors in any way.

We verify age at registration, and if we confirm that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe that a minor is using our platform, please notify our support team immediately.

We work with third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI to supply game software on our platform. These providers may have access to limited technical information, but they operate under their own privacy policies.

Trusted Bangladeshi payment services such as bKash, Nagad, Rocket, and Upay are used for payment processing. These transactions may also fall under the privacy policies of the respective service providers.

bh33 reserves the right to update or amend this privacy policy at any time. For significant changes, we will notify you by email or through a notification on the platform.

Continued use of the platform after any changes will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly. The "Last Updated" date at the top of the page will always show the date of the most recent amendment.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch. Our support team is available 24/7 in Bengali to assist you.

For any data protection requests, we will try to respond as quickly as possible. For more details, you can visit our FAQ page or About Us page.